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Customer service week Test
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Name the department that handles Credit cards? Invoice says the right item, label matches invoice, customer called in order and says it's wrong? Tracking says the package is delivered, customer did not receive. Contact? The group that takes Supervisor Calls I listen to your calls, you call me Audit but my company name is... If a customer is calling to get a replacement done, they should speak to an Which department handles any call outs and overtime? What does IDO stand for? How many customer defects is a customer allowed in their lifetime? The best way to communicate with your entire team at once? A style specialist that you only see twice a month? The Vice President of Customer Care Another name for the web department Customers that do not receive a shipping label Specific Clothing, Cleaner, Two-day shipping Who to contact when a customer has to make a payment If you are CCA Trained and a customer calls in to complain you should transfer them to