Business Communication

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a statement that s.o. makes saying that they are not satisfied
a written document showing what you must pay
a device which can store telephone messages
a person who gets a call or letter
a written telephone message taken for sb. else to read later
you sound less insulting if you take the ...out of your criticism
formal complimentary close in a letter (if you know the person's name): Yours...
The line in a letter which provides information about the reason for writing is the ...line
your name as you usually write it at the end of a letter
the act of changing sth. that is old/damaged for sth. that is better/new
to say that you are sorry for doing sth.
Looking forward to ....from you!
the part at the end of a letter that tells you what else is in the envelope
the document that states what products you want to buy/have delivered
a letter/mail in which you ask for information is an
A common question is the one on the terms of payment and ...